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Return, Refund &  Cancellation Policy

Return Policy

Thank you for shopping at Zenix Computers. We strive to provide you with high-quality products and excellent customer service. In the event that you need to return a product, please review our return policy below:


Eligibility for Returns:

To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

Returns must be initiated within 14 days from the date of delivery.

Return Process:

To initiate a return, please contact our customer service team via email at or customer support no. at                   033-4001-9000/9007366908. Provide them with your order details and reason for the return.


Our customer service team will guide you through the return process and provide you with a return authorization, if applicable.

Please ensure that the product is securely packaged to avoid any damage during transit.

Return Shipping:

The cost of return shipping will be the responsibility of the customer unless the return is due to a defect or error on our part.

We recommend using a reliable shipping service with tracking and insurance for the return shipment.

Refund or Exchange:

Upon receiving and inspecting the returned product, we will process the refund or exchange, as per your request.

Refunds will be issued to the original payment method used during the purchase.

Exchanges will be subject to product availability. If the requested product is unavailable, we will issue a refund instead.

Non-Returnable Items:

​Certain items are non-returnable for hygiene or safety reasons. These include, but are not limited to, software, downloadable products, and personal care items unless they are defective.

Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately within 48 hours of delivery. We will arrange for a replacement or refund, depending on product availability.

Please note that this return policy applies only to purchases made on If you have made a purchase through a third-party platform or retailer, please refer to their specific return policy.

Refunds & Cancellation Policy

At Zenix Computers, we strive to provide our customers with the best products and services. We understand that there may be situations where refunds or cancellations are necessary. This Refunds & Cancellation Policy outlines the terms and conditions governing refunds and cancellations for purchases made through our website, Please read this policy carefully before making any purchase.




1.1 Software and Digital Products:

We offer a 30-day money-back guarantee on software and digital products. If you are not satisfied with your purchase within 30 days of the initial purchase date, you may request a refund by contacting our Customer Support.

To be eligible for a refund, you must provide a valid reason for the dissatisfaction and cooperate with our support team to troubleshoot any issues you may have faced.

Refunds will be issued using the original payment method, and any applicable fees or charges imposed by third-party payment processors will be deducted from the refund amount.

Refunds may take up to 7-10 business days to process.


1.2 Hardware and Physical Products:

Refunds for hardware and physical products are subject to the manufacturer's warranty and return policy. Please refer to the specific product's warranty information for details.

In case of product defects or damages during shipping, please notify us within 48 hours of receiving the product. We may request supporting evidence, such as photographs or videos, to assess the issue.

Refunds will be processed once the returned product is received and inspected. Shipping and handling charges are non-refundable unless the return is due to our error.

The customer is responsible for return shipping costs unless otherwise stated in the product's warranty policy.



2.1 Software and Digital Products:

Cancellation requests for software and digital products can be made by contacting our Customer Support. If the product has not been activated or downloaded, we will cancel the purchase and provide a refund as per the refund policy mentioned above. Once the product has been activated or downloaded, cancellation requests will not be accepted, and refunds will not be provided.


2.2 Hardware and Physical Products:

Cancellation requests for hardware and physical products can be made before the product is shipped. Please contact our Customer Support to initiate the cancellation process.

If the product has already been shipped, the cancellation request will not be accepted. You may refer to the return policy mentioned above for returning the product after delivery.


Contact Information

If you have any questions or need further assistance regarding refunds or cancellations, please reach out to us using the following contact information:

Zenix Computers

156A, Lenin Sarani,1st Floor 
Suit No: F-40, F-41 & F-56,
Kamalalaya Centre Kolkata-700013
Email: /
Phone: 9007366908 / 7980545700


Please note that this Refunds & Cancellation Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.

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