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Shipping policy

Shipping Policy of Zenix Computer

Thank you for choosing Zenix Computers as your preferred online shopping destination. This Shipping Policy outlines important information regarding the shipping and delivery of products purchased from our website, Please read this policy carefully before placing your order.


Shipping Address:

We ship to addresses within India only. Kindly ensure that the shipping address provided during checkout is accurate and complete. Zenix Computers will not be responsible for any delays or losses arising from incorrect or incomplete shipping addresses.


Processing Time:

Once your order is successfully placed and payment is verified, we will process and dispatch it within 10-15 business days maximum depending upon the availability of the material. Please note that orders placed on weekends or public holidays will be processed on the next business day.


Shipping Methods and Charges:

We strive to provide reliable and timely shipping services for our customers. The shipping method and charges will be displayed during the checkout process based on your location and the weight of the items in your order. We offer both standard and expedited shipping options to cater to your needs. The applicable shipping charges will be added to your total order amount.


Estimated Delivery Time:

The estimated delivery time may vary depending on your location and the shipping method selected. Generally, you can expect your order to be delivered within 10-15 business days from the date of dispatch. However, please note that these are estimated timeframes and actual delivery times may vary due to factors beyond our control, such as unforeseen delays by the shipping carrier or customs procedures.


Order Tracking:

Once your order has been dispatched, we will provide you with a tracking number and a link to track your shipment. You can access this information through your Zenix Computers account or by contacting our customer support team.


Shipping Delays:

While we strive to deliver your order within the estimated timeframe, please understand that occasional delays may occur due to unforeseen circumstances. If you experience a significant delay in receiving your order, please contact our customer support team, and we will do our best to assist you in resolving the issue.


Order Cancellation and Modifications:

If you wish to cancel or modify your order after it has been placed, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, but please note that once an order has been dispatched, it cannot be canceled or modified.


Incomplete or Incorrect Deliveries:

If you receive a package with missing items or if you believe you have received an incorrect product, please contact our customer support team within 48 hours of delivery. We will investigate the issue and take appropriate measures to rectify the situation.


For any further inquiries regarding our Shipping Policy, please feel free to contact us using the following details:


Zenix Computers
156A, Lenin Sarani,1st Floor 
Suit No: F-40, F-41 & F-56,
kamalalaya centre Kolkata-700013
Phone: 9007366908 / 7980545700


Please note that this Shipping Policy is subject to change without prior notice. We encourage you to review the policy periodically to stay updated with any modifications.


Last updated: August 2023

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